Frequently Asked Questions

Schedule a Pickup Today
Click here

FAQ's

Please reach us at info@hamperbutler.com if you cannot find an answer to your question.

General Questions

We proudly serve the Twin Cities South Metro area, including Lakeville, Farmington, Apple Valley, Eagan, Rosemount & Burnsville.

We offer flexible pickup and delivery scheduling to fit your busy life! You can schedule your pickup online 24/7. Our team is available to answer your questions and assist you with scheduling during our business hours: 7am-7pm

Scheduling a pickup is easy! Simply click here or anywhere you see a Schedule button. You can choose a pickup time that works best for you, and we’ll take care of the rest.

We provide convenient door-to-door service. Just leave your laundry in a designated spot (like your porch or lobby), and we’ll pick it up at your scheduled time. Once your laundry is cleaned, we’ll return it to you, fresh and folded, at your scheduled delivery time.

We have no minimum order size! Whether you have a small load or a mountain of laundry, we’re happy to help.

We accept all major credit and debit cards.

Service

We offer a variety of laundry services to meet your needs, including wash and fold, hang dry, and bulk laundry for larger items.
Our standard turnaround time for wash and fold, hang dry, and bulk laundry is 48 hours. If you need your clothes hang dried, it takes 48 hours. Need it faster? We offer Express service and same-day service for wash and fold too!
Absolutely! We have experience handling a variety of delicate items. Just let us know your preferences when scheduling your pickup, and we’ll take special care of your clothes.
Absolutely! We understand that stains happen, and we’re here to help. Our standard wash and fold service includes stain treatment to tackle everyday spills and spots. However, we want to be upfront – some stains are tougher than others. We can’t guarantee that we can remove every stain, especially those that are particularly stubborn or have already set in. But rest assured, we’ll always do our best to fight those pesky stains and get your clothes looking their best! If you have a garment with a particularly challenging stain, please let us know when you schedule your pickup so we can give it some extra attention.
We believe in keeping things fresh and simple! We use high-quality, non-scented detergents and dryer sheets, similar to Tide Free & Gentle and Bounce Free & Gentle. This helps us cater to sensitive skin and avoid any unwanted fragrance clashes. However, we also believe in doing laundry your way! If you have a favorite detergent, fabric softener, or other laundry product, we’re happy to use it for your order. Just let us know your preferences when you schedule your pickup, and we’ll make it happen.
Yes, you can! We’re happy to use your preferred laundry products. Just let us know when scheduling your pickup.

Pricing & Billing

Our pricing for wash and fold laundry is based per bag. We offer competitive rates and transparent pricing, so you always know what to expect. Bulk laundry items are priced individually.

Yes! We offer discounts for our recurring orders and occasional promotions throughout the year. Follow us on social media to stay updated on the latest deals.

We make paying for your laundry as easy as pie (well, maybe easier than making a pie!). When you sign up, we’ll ask you to securely store a credit or debit card on file. Don’t worry, we won’t charge you a dime until your laundry has been processed and is ready to come home to you. Once your clothes are fresh and clean, you’ll receive an invoice via text with the total amount, and your card will be charged automatically. Easy peasy!

Absolutely! You’ll receive a detailed invoice with your order, and you can also access your invoices through your online account.

Account & Membership

Creating an account is quick and easy! Simply click here or anywhere you see schedule and you’ll be taken to our order fulfillment site. Simply follow the prompts to set up your account and submit an order.

Of course! You have full control over your account. You can change your service frequency or cancel anytime through your online account or by contacting us.
You can easily manage your membership and preferences through your online account. Just click anywhere you see schedule.

Other Questions

Your satisfaction is our priority! If you have any concerns about your order, please don’t hesitate to contact us. We’ll do our best to resolve any issues promptly and professionally.
Yes, we are fully insured for your peace of mind.
We take extra care to ensure your clothes are handled safely and returned to you. However, in the unlikely event an item is misplaced, we’ll go to great lengths to get it returned to you. Please contact us if you’re missing any items from your order.
First Time Here? Grab 20% Off Your First Order!

20% Off

Ready to experience the Hamper Butler difference? We’re offering new customers 20% off their first laundry service order! Treat yourself to a laundry-free weekend and discover the convenience and quality of Hamper Butler. Use Code FIRSTSERVICE
Schedule Pickup