Frequently Asked Questions

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FAQ's

Please reach us at info@hamperbutler.com if you cannot find an answer to your question.

General Questions

What areas do you serve?

We proudly serve the Twin Cities South Metro area, including Lakeville, Farmington, Apple Valley, Eagan, Rosemount & Burnsville.

What are your hours of operation?

We offer flexible pickup and delivery scheduling to fit your busy life! You can schedule your pickup online 24/7. Our team is available to answer your questions and assist you with scheduling during our business hours: 7am-7pm

How do I schedule a pickup?

Scheduling a pickup is easy! Simply click here or anywhere you see a Schedule button. You can choose a pickup time that works best for you, and we’ll take care of the rest.

How does the pickup and delivery process work?

We provide convenient door-to-door service. Just leave your laundry in a designated spot (like your porch or lobby), and we’ll pick it up at your scheduled time. Once your laundry is cleaned, we’ll return it to you, fresh and folded, at your scheduled delivery time.

Is there a minimum order size?

We have no minimum order size! Whether you have a small load or a mountain of laundry, we’re happy to help.

What forms of payment do you accept?

We accept all major credit and debit cards.

Service

What types of laundry services do you offer?

We offer a variety of laundry services to meet your needs, including wash and fold, hang dry, and bulk laundry for larger items.

What is the turnaround time for laundry services?

Our standard turnaround time for wash and fold, hang dry, and bulk laundry is 48 hours. If you need your clothes hang dried, it takes 48 hours. Need it faster? We offer Express service and same-day service for wash and fold too!

Can you handle delicate items or special requests?

Absolutely! We have experience handling a variety of delicate items. Just let us know your preferences when scheduling your pickup, and we’ll take special care of your clothes.

Do you offer stain removal services?

Absolutely! We understand that stains happen, and we’re here to help. Our standard wash and fold service includes stain treatment to tackle everyday spills and spots.

However, we want to be upfront – some stains are tougher than others. We can’t guarantee that we can remove every stain, especially those that are particularly stubborn or have already set in. But rest assured, we’ll always do our best to fight those pesky stains and get your clothes looking their best!

If you have a garment with a particularly challenging stain, please let us know when you schedule your pickup so we can give it some extra attention.

What types of detergents and fabric softeners do you use?

We believe in keeping things fresh and simple! We use high-quality, non-scented detergents and dryer sheets, similar to Tide Free & Gentle and Bounce Free & Gentle. This helps us cater to sensitive skin and avoid any unwanted fragrance clashes.

However, we also believe in doing laundry your way! If you have a favorite detergent, fabric softener, or other laundry product, we’re happy to use it for your order. Just let us know your preferences when you schedule your pickup, and we’ll make it happen.

Can I provide my own laundry products?

Yes, you can! We’re happy to use your preferred laundry products. Just let us know when scheduling your pickup.

Pricing & Billing

How do you calculate your prices?

Our pricing for wash and fold laundry is based per bag. We offer competitive rates and transparent pricing, so you always know what to expect. Bulk laundry items are priced individually.

Are there any discounts or promotions available?

Yes! We offer discounts for our recurring orders and occasional promotions throughout the year. Follow us on social media to stay updated on the latest deals.

How do I pay for my laundry services?

We make paying for your laundry as easy as pie (well, maybe easier than making a pie!). When you sign up, we’ll ask you to securely store a credit or debit card on file. Don’t worry, we won’t charge you a dime until your laundry has been processed and is ready to come home to you. Once your clothes are fresh and clean, you’ll receive an invoice via text with the total amount, and your card will be charged automatically. Easy peasy!

Can I get an invoice for my order?

Absolutely! You’ll receive a detailed invoice with your order, and you can also access your invoices through your online account.

Account & Membership

How do I create an account?

Creating an account is quick and easy! Simply click here or anywhere you see schedule and you’ll be taken to our order fulfillment site. Simply follow the prompts to set up your account and submit an order.

Can I change or cancel my order?

Of course! You have full control over your account. You can change your service frequency or cancel anytime through your online account or by contacting us.

How do I manage my membership or recurring orders?

You can easily manage your membership and preferences through your online account. Just click anywhere you see schedule.